Privacy Policy – Hamro Blood Bank
Last Updated: April 6, 2026
1. Introduction
Hamro Blood Bank (“HBB”, “we”, “our”, “us”) is a digital platform developed under Action for Changes through Technology (ACT Nepal) to facilitate blood donation, donor management, and coordination between donors, organizations, hospitals, and communities in Nepal.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:
Our mobile application (Hamro Blood Bank)
Our website (hamrobloodbank.com )
Organization/community portals (portal.hamrobloodbank.com)
By using our platform, you agree to the terms outlined in this policy.
2. Scope of Policy
This policy applies to:
Individual users (general users / seekers)
Blood donors
Organizations, communities, hospitals, and blood banks using the portal
3. Information We Collect
3.1 Personal Information
We may collect:
Full name
Phone number
Email address (optional)
Date of birth / age
Gender (optional)
Location (city/district)
Blood group
3.2 Health & Donation Information (Donor-Specific)
Blood donation history (dates, frequency)
Eligibility status (self-declared or verified)
Medical notes (optional, limited to donation relevance)
Note: We do NOT collect detailed medical records or sensitive diagnostic data.
3.3 Organization Data
For organizations, hospitals, and community groups:
Organization name
Contact person details
Location and service coverage
Blood inventory data (for hospitals/blood banks)
Donation event records
3.4 Usage & Technical Data
Device information
App usage behavior
IP address (for security and analytics)
Log data (errors, system activity)
4. How We Use Your Information
We use collected data for:
4.1 Core Platform Functionality
Matching blood donors with seekers
Managing blood requests and responses
Maintaining donor records and history
Enabling organization-level donor management
4.2 Communication
Sending notifications (urgent blood requests, reminders)
Informing about donation campaigns/events
4.3 Verification & Trust
Preventing misuse and fraudulent entries
Validating donation records (with optional proof/photo)
Supporting admin review processes
4.4 Analytics & Improvement
Improving platform performance
Understanding donation trends in Nepal
Enhancing user experience
5. Data Sharing & Disclosure
We do not sell your personal data.
We may share limited data in the following cases:
5.1 Between Users
Donor contact details may be shared with seekers only when necessary for fulfilling a request
5.2 With Organizations
Donor data may be accessible to verified organizations managing donation activities
5.3 With Hospitals / Blood Banks
Blood availability and request-related information may be shared to facilitate supply coordination
5.4 Legal Requirements
If required by Nepali law, government authorities, or legal processes
6. User Policy
As a user, you agree that:
Information provided must be accurate and not misleading
You will not misuse the platform for false requests or spam
You understand that donor availability is voluntary and not guaranteed
You have the right to:
Access your data
Update or correct your information
Request deletion of your account
7. Donor Policy
As a registered donor:
You voluntarily provide your blood group and availability status
You may choose to accept or decline donation requests
Your contact information is shared only when necessary
Donor Responsibilities:
Provide truthful health and eligibility information
Avoid unsafe or medically unfit donations
Follow Nepal Red Cross and national blood safety guidelines
Donor Privacy:
Your sensitive data is not publicly visible
Donation history is secured and only accessible to authorized entities
8. Organization / Community Portal Policy
Organizations using the HBB portal agree to:
8.1 Data Responsibility
Use donor data only for blood donation-related activities
Maintain confidentiality of donor information
Avoid unauthorized data export or misuse
8.2 Data Entry & Management
Ensure accuracy of donor records and event data
Avoid duplicate or fraudulent entries
Use verification tools responsibly
8.3 Blood Bank / Hospital Responsibilities
Maintain accurate blood inventory data
Record usage, transfusion, and wastage transparently
Coordinate ethically with other blood banks
8.4 Compliance
Organizations must comply with:
Nepal health regulations
Ethical blood donation practices
Platform usage guidelines
9. Data Security
We implement:
Secure servers and encrypted connections (HTTPS)
Role-based access control (especially for admin portals)
Data validation and audit mechanisms
However, no system is 100% secure, and users share data at their own risk.
10. Data Retention
We retain data:
As long as the account is active
As needed for operational and legal purposes
Users may request deletion, subject to:
Ongoing requests or transactions
Legal obligations
11. Children’s Privacy
The platform is not intended for individuals under 18 years without guardian consent. We do not knowingly collect data from minors.
12. Third-Party Services
We may use third-party tools for:
Analytics
Notifications
Hosting infrastructure
These services follow their own privacy policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be:
Posted on the website
Notified via app (if significant)
14. Contact Us
For questions, concerns, or data requests:
Hamro Blood Bank (ACT Nepal)
Email: hello@hamrobloodbank.org
Website: https://hamrobloodbank.com
15. Consent
By using Hamro Blood Bank, you:
Agree to this Privacy Policy
Consent to data collection and usage as described
Hamro Blood Bank – Building a transparent, connected, and life-saving blood ecosystem in Nepal.